Our Wettzo Responsible Gaming Commitment

What Responsible Gaming Means to Us

At Wettzo Casino, we define responsible gaming as the ongoing effort to ensure that every player on our platform has access to clear information, practical safeguards, and the support they need to make informed choices. We are fully licensed by the Gaming Board of Anjouan (Licence No. ALSI-062403002-FI6), operated by Borse Limited, and we take our regulatory obligations seriously — not just as a legal requirement, but as a genuine commitment to our community.

Our responsible gaming framework is built around three core principles:

• Awareness — We help you recognise the signs of problem gambling before they escalate.
• Control — We give you the tools to set your own limits and manage your play actively.
• Support — We connect you with professional resources when self-management isn't enough.

Player Protection Tools Available on Our Platform

We at Wettzo are proud to offer a robust suite of player protection features. You can access and activate these tools directly through your account settings at any time. Our support team is also available 24/7 via live chat or email at support@wettzo.com to assist you in applying any of the following measures:

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much you fund your account over any given period. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period to prevent impulsive decisions, while decreasing a limit applies straight away.

Session Time Limits

At Wettzo Online Casino, we encourage you to keep track of time spent on our platform. You can set session time limits that will notify you — or automatically log you out — once your chosen playtime has elapsed. This helps you stay in control of how long each gaming session lasts.

Loss Limits

Here at Wettzo Casino, you can define how much you are comfortable losing over a set period. Once that threshold is reached, your account will restrict further play until the limit period resets or you request a change — with any increase subject to a mandatory review period.

Reality Checks

Our Wettzo platform can send you periodic in-session reminders showing how long you have been playing and your net position. These pop-up reality checks are a simple but powerful way to stay grounded and make conscious decisions about whether to continue.

Self-Exclusion

If you feel you need a break — whether for a short period or indefinitely — we at Wettzo make self-exclusion straightforward. You can exclude yourself for a defined period (such as one month, three months, six months, or one year) or opt for a permanent exclusion. During any self-exclusion period, you will not be able to access your account, and we will do our best to ensure you do not receive any marketing communications from us.

Account Cooling-Off

Not ready for full self-exclusion but need a short pause? At Wettzo Casino, we offer a temporary cooling-off option that locks your account for a brief period. This gives you space to reflect without making a permanent commitment.

Recognising Problem Gambling

We want every player on our platform to feel empowered to spot potential warning signs early. Problem gambling can affect anyone, and it often develops gradually. We encourage you to reflect honestly on your gaming habits. Consider whether any of the following apply to you:

• You spend more time or money gambling than you originally intended.
• You chase losses, believing the next bet will recover what you've lost.
• You feel irritable, anxious, or restless when you are not gambling.
• Gambling is affecting your relationships, work, or financial stability.
• You conceal your gambling activity from friends or family.
• You borrow money or sell possessions to fund your gaming.
• You have tried to cut back on gambling but found it difficult to do so.

If any of these points resonate with you, we strongly encourage you to use our self-management tools and to reach out to one of the professional organisations listed below. You are not alone, and help is always available.

Protecting Minors

At Wettzo Online Casino, we have a zero-tolerance policy when it comes to underage gambling. Our platform is strictly for adults aged 18 and over (or the legal gambling age in your jurisdiction). We verify the age and identity of all players as part of our KYC (Know Your Customer) process, and any account found to belong to a minor will be closed immediately, with funds handled in accordance with applicable law.

We also recommend that adults who share devices with children use parental control software to block access to gambling websites. Several reputable tools are available for this purpose:

• Gamban — Blocks gambling sites across all devices.
• Net Nanny — Comprehensive parental control and filtering software.
• Cyberpatrol — Internet filtering tool suitable for family environments.

External Support Organisations

Here at Wettzo, we are committed to connecting our players with trusted professional help. If you believe your gambling is becoming a problem — for yourself or someone you care about — we encourage you to contact one of the following organisations:

Our Commitment to Fair and Transparent Gaming

We at Wettzo Online Casino ensure that all games on our platform are fair, independently tested, and clearly presented in terms of their odds and mechanics. Every slot, live game, and table game on our platform comes from reputable studios — including industry leaders such as Pragmatic Play and NetEnt — and operates using certified random number generators.

We also make sure that all bonus terms, wagering requirements, and withdrawal conditions are presented clearly before you claim any offer. For a full overview of current promotions, visit our Wettzo bonus page. Transparency is fundamental to responsible gaming, and we believe you deserve to know exactly what you are agreeing to before you play.

How to Contact Our Responsible Gaming Team

Our Wettzo support team is available 24 hours a day, 7 days a week to assist you with any responsible gaming query. Whether you want to activate a limit, request a self-exclusion, or simply talk through your concerns, we are here for you.

• Live Chat: Available 24/7 directly on our platform
• Email: support@wettzo.com
• General enquiries: general@wettzo.com